Due to the nature of our products (food production), we are unable to accept returns. Exchange is available for damaged or defective machines only. Please research fully and ask all questions prior to purchase. We are happy to help you find the right equipment, please contact us with any questions.
If you have received a damaged or defective machine, please see below for exchange information.
Exchange Process for DAMAGED machines
If you receive a damaged machine, please contact us
within 3 days of receipt to start the insurance claim process. Please keep ALL original packaging materials for inspection and please keep the machine and materials at the delivery location.
Once notified we will immediately contact the carrier to start the claim process. The carrier will return to the delivery location to collect the unit for inspection. Once the carrier has collected the damaged unit a replacement will be sent!
Exchange Process for DEFECTIVE machines
All machines are thoroughly checked and tested before shipment. If you receive a defective machine, please contact us
within 7 days of receipt for exchange or warranty service.
All of our machines are covered by full manufacturer's parts & labor warranty. If you purchased a machine from us and it requires warranty service, please contact us and we will happily assist you with the warranty service process.
Request to cancel or change an order
To ensure prompt shipment, your order starts being processed as soon as it is placed! For this reason it is very difficult to cancel or change an order after it has been placed. If you just placed the order and wish to cancel or change, please contact us
immediately to request a change or cancellation. We will make every effort to accommodate your request, but we cannot guarantee that it can be done. If we are able to cancel or change your order a 10% processing fee will apply.
Under no circumstances can an order be changed or canceled once any part of the order has shipped.